Banzai bet Terms and Conditions for Pakistani Users

General Terms

Before crediting an account on Banzai bet, it is important to head to the T&Cs page and explore the “General Terms”. Explore a brief list that represents the main points to consider. 

• Evolut Interactive N.V. provides all information published on Banzaibet;
• All services which are offered to cardholders are performed by Nevadin Limited;
• If a user has complaints, he can send them directly to Evolut Interactive N.V.

Keep in mind that any terms and conditions related to the money held in your account are applicable to Banzai bet as well as any company within the same group that holds such funds.

Identity Verification

If you want to cash out winnings you receive playing Banzaibet games, you must pass the ID verification.

1. Open your Banzai bet account. Visit the official Banzaibet site and proceed to your personal profile.
2. Get an email address. Head to the “Contact Us” section and copy the [email protected] address.
3. Send documents. Send copies/scans of documents that prove your ID to the email address mentioned above. 

Keep in mind that you should also add documents that prove your banking info and current address to pass the verification procedure successfully. As a rule, Banzai bet experts will give you feedback on verification within 24 hours. 

Customer Policy 

Banzaibet strictly follows the AML/KYC policy according to the norms set by the Curacao regulator. This is important to prevent minors from gambling, avoid money laundering, prevent fraudulent activity, and more. Within Banzai bet Customer Policy, you can learn more about this aspect of the casino’s work as well as get details on how you should send data to verify your account properly.

Among other details Banazaibet collects within the Customer Policy are the following:

• User’s name and contact details;
• Client’s date of birth (you must be 18+ years);
• A unique username and a password;
• Client’s country of residence.

Your data is reliably kept on dedicated servers and protected from unauthorized use. The platform emphasizes that it does not collect and store banking details you use for depositing/withdrawing.

Complaints Policy

Banzaibet is a legally operating casino, which means your customers’ rights are always met. In case you have complaints, here is a simple algorithm you can use to address them. 

1. For complaints, use the official email address. Visit the “Complaint and Notices” page on the Banzai bet site and copy the [email protected] email address.
2. Send a complaint. Send the email with a clear and laconic description of the complaint to the address mentioned above. 
3. Receive feedback from experts. Sometimes, it takes some time to get feedback on your complaint. If the result does not satisfy you or you did not get it at all, please send a message to the supervision organization ([email protected]).

Keep in mind that you must provide only relevant and accurate data to avoid problems or even account blocks.